Do you have Order Minimums? Why is the Website pricing better than the store in Downtown LA?

Our online wholesale pricing is better than in-store pricing as there are no sales people involved in the transaction.

In order to purchase at this pricing, we require a minimum of $1000 purchase per order.

How does it take for me to sign up?

You are able to signup and purchase online immediately. Minimum transaction amount is $1000

Please note that you will be charged tax until you provide us with a copy of your valid current Seller/Resellers Permit.  The verification process takes 1-2 business days.

I already have a membership and I buy wholesale in-store. Do I need to register to buy online?

Our online wholesale pricing is better than in store pricing as there are no sales people involved in the transaction. In order to purchase at this pricing, we require a minimum of $1000 purchase per order. 

Please note, if you choose to not purchase online and place an order in the store, you might not get this pricing.
 
If you do not have a login for the wholesale website, you will have to register for a new online account. Click here to sign up for a wholesale account.
 
When signing up, please make sure to include the email address and phone number that you gave to create a store membership.
 

Will I have to pay taxes on my order?

Perfumes LA will be collecting sales tax in every state based on The US Supreme Court ruling that companies are responsible for collecting sales tax even if they are not located in your state.

Customers without a tax certificate on file will be charged sales tax based on the ship to address of the order.

To avoid paying sales tax on materials you buy from us and resell, you must have a valid current tax certificate/Sellers/Resellers Permit on file from your state.

To update your tax certificate information, please fill out this form.

When will I receive my order confirmation?

Your order confirmation will be emailed to you within 30 minutes of placing a successful order.

How do I check the status of my order?

You may check the status of your order by logging in to your account, clicking on “My Account”.

When will my order ship?

Due to Covid-19, all orders have a 2-day handling time to process and pack.

UPS/Fedex shipping times are calculated from the time the order was shipped, after handling time.

Orders are not shipped or processed on weekends or U.S. national holidays.

Please see our Shipping Policy for more details.

When will I get my tracking number?

You will receive a shipping notification email that includes your tracking information once your order ships.

How do I change something on my order?

Unfortunately, we are unable to make changes to your order once it has been placed. If you are attempting to cancel your order, please call our Customer Service department immediately. Once our warehouse has fulfilled the order, we are unable to cancel it.

Please see our Returns Policy for more details.

Can I add an item after placing order?

Unfortunately, we are unable to make any changes to an existing order.

However, if you place a new order that can be shipped with your existing order, usually within 24-hours, we will prorate you the shipping cost on your new order to a newer consolidated shipping cost.

How can I cancel an order?

Order cancellations are welcome, but you can only do so while the order is not shipped yet.

You may contact us within 24 hours to see if your order has already started to be processed. In the event that it has not, we will cancel it within 24 hours. Once our warehouse has fulfilled the order, we are unable to cancel it.

We cannot guarantee that your order can be canceled or altered after it has been placed.  .

Why was my order cancelled?

If your order is shipping to an address other than the billing address associated with your credit card, our system automatically flags it and cancels the order.

We may contact you to verify your identity and list the alternate address with your credit card company. To prevent fraudulent use of your card, your order won’t be processed until your payment is confirmed.

To list the alternate address with your credit card company, call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address with your financial institution before you submit your order that is shipping to an alternate address helps us process your order quickly and more confidently.

Please see our Payment Policy for more details.

How do I report a damaged or missing item from my order?

Please look at our Returns/Claims Policy for detailed instructions on how to move forward.