Frequently Asked Questions

Do you have Order Minimums? Why is the Website pricing better than the store in Downtown LA?
Our online wholesale pricing is better than in-store pricing as there are no salespeople involved in the transaction.

In order to purchase at this pricing, we require a minimum of 5 products purchase per order.
How does it take for me to sign up?
You are able to sign up and purchase online immediately. Minimum transaction amount is 5 products purchase per order.

Please note that you will be charged tax until you provide a valid Seller/Resellers Permit. Verification takes 2 business days.
I already have a membership and I buy wholesale in-store. Do I need to register to buy online?
Yes, you must register for a new online account. Click here to sign up for a wholesale account.
Will I have to pay taxes on my order?
Perfumes LA will collect sales tax based on the ship-to address unless you provide a valid tax certificate.
Fill out this form to update your tax certificate.
When will I receive my order confirmation?
Your order confirmation will be emailed within 30 minutes of placing a successful order.
How do I check the status of my order?
You can check your order status by logging in to your account and clicking on My Account.
When will my order ship?
All orders have a 2-day handling time before they are shipped. Shipping times are calculated after handling.
Shipping Policy.
When will I get my tracking number?
You will receive a shipping notification email with tracking information once your order ships.
How do I change something on my order?
We cannot make changes after an order is placed. For cancellations, please contact Customer Service immediately.
Returns Policy.
Can I add an item after placing order?
Changes to an existing order are not possible. You can place a new order within 24 hours, and we will consolidate shipping costs.
How can I cancel an order?
You may cancel an order within 24 hours if it has not been processed. Contact us here.
Why was my order cancelled?
Orders shipping to an address different from the billing address may be flagged and canceled for security reasons.
Update your alternate address with your credit card company to avoid cancellation.
How do I report a damaged or missing item from my order?
Please refer to our Returns/Claims Policy for detailed instructions.